terms & conditions 

Alexander Sharpe Bridal is a professional seamstress company, that you have chose to work on the alterations for your bridal dress to ensure it fits perfectly for your special day. It is important for both parties to understand and agree to the following terms and conditions before we begin the alterations:  When using our booking system you will need to confirm that you accept these terms to be able to book an appointment.

 

1. Alterations Process: We will perform the agreed-upon alterations to your bridal dress, as discussed during our consultation.

2. Fittings: You must attend fittings as scheduled to ensure that the alterations meet your expectations. Please be punctual for all fittings. If you are over ten minutes late we will need to reschedule your fitting for another day or time and this will incur another fitting fee. This is due to our fitting schedule and would make other appointments late.  All missed fittings are charged and not transferable. We need 48 hours notice to move a fitting.  If you are unwell on the day of your fitting, please notify us by 9am so we can allocate the slot to someone else.

3. Payment: The total cost for the alterations is due on the day of the first fitting, this is so we can start altering your dress in order for your dress to be ready for the next fitting.

4. Timeline: We will work diligently to complete the alterations within the agreed-upon timeline. Any delays due to unforeseen circumstances will be promptly communicated to you.

5. Changes to Design: Any additional design changes or alterations not originally discussed may result in extra charges. We will communicate and agree on any additional costs before proceeding.

6. Quality Assurance: While we take pride in our work and aim for the highest standards of craftsmanship, please understand that the final fit and appearance of the dress depend on the original design and fabric. 

7. Weight/Body Shape:  It is essential that you maintain your body shape from the first fitting.  If the dress needs further alterations at the refit due to weight gain/loss this will be charged accordingly.  *Weight maintenance is essential from first fitting to the wedding day.  We cannot be held responsible for weight gain or loss even after the dress has been collected.*

8. Liability: We will handle your dress with the utmost care during alterations. However, we cannot be held responsible for any damage or defects in the original fabric.

9. Cancellation: If you decide to cancel the alterations agreed, please notify us within 24 hours.  Fitting fees are non-refundable, and if work has already started on your dress - the alterations balance paid is non-refundable. Missed appointments will be charged and appointments cancelled on the day after 9am.

10. Completion and Customer Satisfaction:  Refits are to check all alterations and design changes, a dress will never leave our studio unless both parties are happy.  If you have concerns about your garment you must notify us immediately, we offer a 7-day guarantee policy to our customers, 7-days from the date you collect the dress.  We cannot extend this time frame, due to wedding day deadlines.

11. Collection of Dress: After the dress leaves our premises, it is no longer our responsibility. We recommend adding your wedding dress to your home insurance under 'special items' to protect it.

12. We assume no responsibility and will not be held liable for any damages that may occur to the dress once the dress has left our premises, caused by accident, misuse or mishandling by the customer.

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